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The Secret of Superior Service™
Reveal the secrets of how Changi Airport & Marina Bay Sands achieve superior service.
9.00 AM - 5.00 PM
JW Marriott Mega Kuningan, Jakarta
Friday, 7 November 2014
Keep your customers happy, loyal, and coming back for more!
A 1-day workshop for Senior Level Management
Key Learning Benefits:
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Exceed your customer’s rising expectations
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Stand out with excellent service mindset
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Climb the stairs to Unbelievable! Levels of service
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Manage your customer’s expectations
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Appreciate the value of customer complaints
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Bounce Back! with effective service recovery
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Shift from blame and shame to taking personal responsibility
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See the world from customer’s point of view
Organized By:
Program Consultant
Alice (62)812 8905 6122
Yunike (62)878 8136 8877
Wisma 46 - Kota BNI, 2nd Fl. Suite 2.05
Jl. Jend. Sudirman Kav. 1, Jakarta 10220
Tel: (62)21 5747511 Fax: (62)21 5747501
Reserve your seat before 31 October for special offer!
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