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DateTimeframeSourceIssue/Changes
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1/26/2015on-goingTwitter/FacebookOrder cancellation for Belkin Cycling gears
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1/30/2015closed11:21 PM 1/30/2015 11:27 PM 1/30/2015 - Internet outage
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2/1/2015closedAll
LSW Outage - February 1st, 2:00AM - 3:30AM UTC causing breached posts
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10:30 AM 2/3/2015on-goingQ&AOver quota error when opening Q&A - manual answer
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Fri, Feb 6 2015 10:41pmclosedIntermittent internet connection - Ticket #673166
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2/7/2015 18:26:00closedSluggish Internet Connection - Ticket #674008
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2/9/2015closed
Added RE4100W Amazon and Linksys Store Codes on Review Console
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12:07 AM 2/11/2015 PSTclosed
As of 12:07 AM 2/11/2015 PST, the Linksys community is under maintenance. - No announcement
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2/10/2015closedCommunity
WEMO Community Maintenance - Feb. 10th that will start at around 2 or 3am PDT
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1:15 AM 2/13/2015on-goingReviewsAdded WEMO by Belkin in Reviews Console
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2/13/2015closed
Filed helpdesk for intermittent internet connection ā€“ Ticket #666706 - https://helpdesk.concentrix.com/view.php?id=666706
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2/16/2015AP Alert Notification
Netcam and WEMO ā€“ Users reporting seeing multiple netcams that they do not own in their WEMO App list.
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2/17/2015 15:00:00closedPower Outage30 minutes power interruption
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1:50 AM 2/26/2015closedDowntime10 minutes downtime
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6:11 PM - 4 Mar 2015 openTwitterLink: https://twitter.com/sol/statuses/573325832183287809
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4:30 PM - 4:57 PMclosedDowntimeNo internet connection
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Mar 07, 2015 - 16:42 PDTclosed
Linksys Smart Wi-Fi service outage - https://linksys.statuspage.io/incidents/p4lrv6wzc5s5
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3/9/2015 13:09:00ClosedDowntime
Our www.linksys.com web site is currently down. Services stopped responding at approximately 12:50 pm Pacific time. This does not include http://store.linksys.com or the POE interface. Investigation is in progress and we will advise when we have further information.
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3/20/2015ClosedUpgradeNew WEMO Firmware as of 3/20/2015
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3/31/2015ClosedUptimeReviews went in Lithium Social Web one by one.
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4/5/2015ClosedUptime300 reviews went LSW in bulk.
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4/10/2015 18:00:00ClosedServer Migration
Netcam Server Scheduled Maintenance - Server Migration 4-10-2015 18:00 PDT - Apr 11, 00:00 PDT
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4/28/2015closedReviews ConsoleAdded EA8500 and WRT1200AC
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4/29/2015closedReviews
Amazon Reviews are being engaged via RankPeek due to a system maintenance.
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5/5/2015ClosedReviewsReviews went in to Lithium at 9AM MNL
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5/6/2015PendingReviewsWEMOthat community posts falling under Default Work Queue.
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5/7/2015ClosedTwitter
Lithium Social Web is currently experiencing an issue with Twitter. Agents may intermittently be unable to respond to tweets. We are investigating and will update the status of this incident the moment we have more news.
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5/11/2015ClosedInternet Connection
We have a slow internet connection today - Support ticket request no. 821202 created
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5/12/2015UpcomingBelkin.com site maintenance7pm Maintenance
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Tuesday, May 12, 2015 10:29 PM
On-goingLSW MaintenanceReceived an email from Lithium.
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3:25 AM 5/13/2015ClosedLinksys Website downtimeOk after 10 minutes
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5/13/2015ClosedLinksys Bazaar Voice Account
"Please use this account and catch up on the reviews needing engagement.

Prioritize RE6700, EA8500, WRT1200AC and WEMO reviews." - Vince
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5/13/2015ClosedBelkin Site Downtime?
We are having a problem with the Belkin website (1:03 AM 5/14/2015).
The Belkin page displays a white screen whenever we click on a product. Keyword searches, even those known-to-work keywords, return zero.
Email from Zerabelle Gonzales
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5/15/2015ClosedRankpeek Reviews in LSW
Hi Team,

Please close all Rankpeek reviews in LSW as IRRELEVANT. Letā€™s stick to the current process we have in answering all reviews until further notice. Thanks a lot! - Chellsy
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5/22/2015ClosedMined WEMO Reviews Glitch
We encountered a glitch on the Amazon Reviews. Some of the replies posted does not appear on the page. I have to back track every now and then to ensure that the reply was still on the page.

Please check the screenshot of the posted reply which disappeared after I refreshed the page.
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5/26/2015ClosedEA8500 reviews not mined
Hi Vince,

The code has been deployed and there are new Amazon reviews coming in to the community.

Please let us know if there is any issue.

Thanks.

Zoe
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5/28/2015ClosedLithium ReleaseĀ 15.4 Upgrade StagingWe are pleased to inform you thatĀ Linksys is scheduled to be upgraded to Lithium ReleaseĀ 15.4.

We are planning to upgrade your Stage environment on May 28 and then will upgrade Production onĀ June 2 during your local, standard maintenance window. TheĀ 15.4 release notes will be published to our Release Notes Blog.
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6/2/2015ClosedLithium ReleaseĀ 15.4 Production Upgrade
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6/2/2015ClosedLinksys.com Site Down 6/2 8pm-10pm PST
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6/1/2015Closed
RankPeek Reviews in Lithium - Integration/Engagement Test
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6/3/2015ClosedRelease of WEMO Support for CREE lighting products
ā€œWeMo has not started to officially support the Cree bulbs and all announcements so far have been around a corporate partnership. We are working right now to ensure full compatibility but unfortunately users will have to wait until this is announced (expected in the next 6 months) to use Cree bulbs on the WeMo platform. There is no workaround in the short term.ā€
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6/5/2015ClosedLinksys Smart Wi-Fi Intermittent Remote Access
We are currently experiencing Intermittent Remote Access issues with the Linksys Smart Wi-Fi service starting at 02:28 pm PDT on 6/5/15. We are investigating the incident and services will be restored shortly.
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6/7/2015ClosedBanned irrelevant post
http://community.linksys.com/t5/Access-Points/Planet-Health-Organization/m-p/943646#M16876
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6/8/2015ClosedLithium Social Web - Scheduled Maintenance - 30 Minute Warning
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6/27/2015UpcomingLithium Community Maintenance (US & APAC) - Jun 27, 05:00 - 09:00 UTC
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6/8/2015ClosedLSW MaintenanceJune 08, 2015 7:32 PM to 8:16 PM
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6/9/2015ClosedEA8500 Newegg Review not capturedFixed on June 16
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6/11/2015ClosedProduct Review Console Update - WEMO Led bulb Newegg
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6/12/2015ClosedIR - WEMO LED setup issue with Android
WEMO Android 1.12 App setup issue with brand new WEMO Link and bulbs
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6/14/2015ClosedEmergency UPS Maintenance - CDO
The old UPS (30kVA) in CDO has a defective fuse. It is currently running on bypass mode. If there will be a commercial power outage, majority of the IT infrastructure will be affected. The replacement fuse will be delivered and installed tomorrow @ 4pm MNL. We would like to recommend an emergency maintenance to move the affected circuits to the new UPS (60kVA). There will be a 30-minute downtime during the maintenance activity. We plan to conduct the maintenance @ 3:30pm mnl or 12:30am PDT today.
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6/14/2015ClosedFB and LSW downtime for 2 minutes2:41 AM
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6/14/2015ClosedNo internet access2:54 AM
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6/14/2015ClosedIntermittent connection It took almost 10-15 minutes before the connection went back.
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6/14/2015ClosedOnline tracker unaccessible for 2 hours
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6/15/2015On-goingFW: Belkin Reviews: Get What We Give (Wrong tagging)
Is it normal for a 5 star rated (positive) review to be tagged as P1 in the LSW? - Andy
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6/15/2015ClosedProduct Review Console Update - WRT1200AC Wallmart and Linksys
Added: WRT1200AC Walmart Code 44867310 / Linksys Code P-WRT1200AC
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6/16/2015On-goingRelease - Android app 1.12.
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6/16/2015ClosedBelkin Support Articles MaintenanceHappened Tue 6/16/2015 7:45 AM
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6/16/2015ClosedNewegg Reviews not on RankPeekHappened Tue 6/16/2015 9:54 AM
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6/17/2015ClosedWEMO Cloud Server service degradation https://wemo.statuspage.io/incidents/t0b1szxymf1b
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6/18/2015ClosedLinksys.com Reviews on LSWVince: Close them out for now
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6/18/2015ClosedLSW for newbies are up.
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6/19/2015ClosedDeployment of Newbies
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6/18/2015ClosedBazaarvoice Irregularity
Report by Andy (Re: Bazaarvoice Irregularity (Duplicate Reply on Bestbuy)
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6/18/2015 0:00:00ClosedChat-OOW Online Tracker: Not Accessible
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5:13 PM 6/25/2015Closed[LSW] Interruption of Service for Facebook and Twitter integrationsNo FB and Twitter posts received for 3-5hrs
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6/25/2015 12:13:00ClosedCisco Valet M10 Connection Issues
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6/25/2015 22:32:00ClosedLithium Social Web - Scheduled Maintenance - 15 Minute
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6/27/2015 1:58:00ClosedLithium Community Maintenance (US & APAC) - 1 hour
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9/12/2015ClosedWEMO CommunitySpam posts - all deleted and banned - closed at 09/14/15
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